Continued commitment to customer success sets Group Ō apart

Gregg Ontiveros

In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. Nearly 40 years later, the company he founded — Group Ō — is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country.

“Our growth and success would not be possible without dad’s focus on helping his clients solve problems, which carries over into our company DNA today,” said Gregg Ontiveros, Group Ō CEO and Bob Ontiveros’s son. “I like to tell prospective clients that if you don’t know what you need to do, call an expensive consulting firm. But when you want to get something done, call us.”

Gregg Ontiveros describes Group Ō, which is headquartered in Milan, Ill. and employs more than 1,500, as a “can-do-company” that helps top organizations work through their pain points while delivering solutions that impact bottom lines.This is done across four primary focus areas: marketing, supply chain, packaging and business analytic solutions.

“Our services combine best-in-class people, processes, technology, sourcing, facilities and metrics, all of which are aimed at helping our clients work better, faster and more efficiently,” he said. “One of the big differentiators is our ability to quickly adjust as our clients’ needs change and reface our services to new pivot points. Business cycles continue to be compressed and if you are not prepared for change, you can run out of runway fairly quickly.”In today’s competitive marketplace, Ontiveros feels privileged to work with world-class leaders across a variety of industries including manufacturing, telecommunications, retail, CPG and more. “We’ve learned from these organizations by working side-by-side with them, while at the same time helping them to optimize their results,” he said.

A product of this effort is Group Ō’s proven Solution Delivery Methodology it uses when starting new engagements. The methodology is built on learnings gleaned from working side by side with world-class companies, Ontiveros said, and is a consistent, defined approach to ensuring failsafe launches and efficient, effective and sustainable operations.

That kind of quality approach is important for Hispanic-owned businesses not only in driving client satisfaction, but also when seeking to address other challenges, such as gaining access to capital. “When you are trying to grow and have capability but are undercapitalized it can be frustrating,” Ontiveros said. “We have been fortunate in that regard. We have a 20-year relationship with our bank and this is one of the biggest reasons for our success.”

Group Ō’s vision is to continue to help clients improve their bottom line through the services it provides, explains Ontiveros. “We are constantly evolving in step with our clients. We need to help them solve their challenges while being open to change for ourselves,” he said. “If we do that, we can deliver better results and build a better environment for all of our stakeholders, including our clients, employees and all of the communities that we serve.”

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